Frequently Asked Questions

Questions

1. Can I use the YES! Card's EZ-Link purse immediately after I have received the card? That is, can I use it for MRT and bus rides? What do I need to take note of when using my YES! Card for public transport?
2. What should I do when I had misplaced/lost my YES! Card?
3. What happens if someone uses my YES! Card without my permission?
4. Can I visit TransitLink or EZ-Link to terminate my YES! Card?
5. What should I do if I want to terminate my YES! Card?
6. What is my liability if I had misplace/lost my YES! Card?
7. I had used the EZ-Link purse on my YES! Card. Can I carry the YES! Card together with another CEPAS card and other contactless cards (e.g. staff pass) in my wallet?

Answers

1. Can I use the YES! Card's EZ-Link purse immediately after I have received the card? That is, can I use it for MRT and bus rides? What do I need to take note of when using my YES! Card for public transport?
   
   To start using the EZ-Link purse on your card, all you need to do is to perform a top up to the EZ-Link purse. This can be done at the following EZ-Link card top up points:
   
   
   • TransitLink Ticket Office
   • Passenger Service Centre
   • General Ticketing Machine (GTM)
   • 7-Eleven
   There is no need to visit any TransitLink Ticket Office to unblock the card or pay for the usual S$5 card cost for an EZ-Link card as the YES! Card comes with an EZ-link purse.
   
   As a general guide, you are advised to have a minimum value of S$3 in your EZ-Link purse for MRT travel. This value ensures that you have the required fare when you exit the gate, even for the longest train journey.
   
   For bus travel, please have sufficient value to cover the fare from the point of boarding to the end of the bus route/interchange. At the point of exit, the unused fare is returned into the EZ-Link purse when you tap out. As minimum value for bus travel varies, a S$3 balance is recommended if you are unsure of the fare. This S$3 value is used because it is the balance required for entry to the MRT system, and would be easier for you to remember.
   
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2. What should I do when I had misplaced/lost my YES! Card?
   
   a) You should contact OCBC’s 24-hour Contact Centre at 1800 363 3333. Upon report, you will not be liable for further Visa and NETS transactions on the card. OCBC will treat this similarly to a 'lost card' situation and issue you another YES! Card.
   
   b) If you had opted for EZ-Link EZ-Reload by Card using your YES! Card, you should also contact EZ-Link Hotline at 6496 8300 to report the loss. Operating hours are from 8am to 6pm daily except public holidays. Outside of these hours, there will be a voicemail for you to leave a message with your name and contact number. Your report will only be logged as of the time stamp of your recorded message. For further details on what to do, please visit www.ezlink.com.sg. Note that there are guidelines on your liabilities for such situations. If you did not opt for EZ-Link EZ-Reload by Card, you will lose the remaining stored value on your EZ-Link purse.
   
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3. What happens if someone uses my YES! Card without my permission?
   
   You should follow the same procedure as if you had misplaced or lost your YES! Card. Contact OCBC Bank and EZ-Link immediately to report this.
   
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4. Can I visit TransitLink or EZ-Link to terminate my YES! Card?
   
   Please contact OCBC directly on this as TransitLink and EZ-Link do not provide banking and credit/card termination services.
   
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5. What should I do if I want to terminate my YES! Card?
   
   Please contact OCBC's 24-hour Contact Centre at 1800 363 3333.
   
   Please DO NOT cut your YES! Card yourself. If you had previously used the EZ-Link purse, you will need the Card for refund at TransitLink Ticket Offices.
   
   After OCBC has confirmed the termination of your YES! Card, you can visit TransitLink Ticket Offices with your card to get your refund for the remaining amount in the Card’s EZ-link purse. If you had opted for EZ-Link EZ-Reload by Card using your YES! Card, you will receive your refund via your fast cash deposit account. If you had not activated your EZ-Link EZ-Reload by Card, you will receive the refund in cash on the spot.
   
   Make sure that the staff in the TransitLink Ticket Office cuts up your card in front of you once the refund is completed. TransitLink will also retain your card and issue you a receipt.
   
   We advise you to visit TransitLink Ticket Offices within one week of terminating your YES! Card.
   
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6. What is my liability if I had misplace/lost my YES! Card?
   
   a) If your card is lost or stolen, please call OCBC immediately at 1800 363 3333 (available 24 hours daily). Your liability will be capped to S$100* if you have reported the loss to OCBC.
   
   b) For the EZ-Link purse, if you had opted for EZ-Link EZ-Reload Facility using your YES! Card, you should also contact EZ-Link Hotline at 6496 8300 to report the loss. For further details on what to do, please visit www.ezlink.com.sg. Note that there are guidelines on your liabilities for such situations.
   
   If you did not opt for EZ-Link EZ-Reload Facility, you will lose the remaining stored value on your EZ-Link purse.
   
   *Effective from 18 December 2009 onwards.
   
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7. I had used the EZ-Link purse on my YES! Card. Can I carry the YES! Card together with another CEPAS card and other contactless cards (e.g. staff pass) in my wallet?
   
   You may carry more than one contactless card in your wallet. However, please ensure that you take out the relevant card from your wallet and tap it on the card reader.
   
   If you tap your whole wallet, an error message will be displayed.
   
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