Online & Mobile Banking

Login

Access online / mobile banking

Login to online banking via PC / desktop

a) Go to this page https://www.ocbc.com/login

b) Enter your access code and PIN (which we gave you when you signed-up)

c) You'll then be asked for a one-time password (OTP) which will be sent to you either through

SMS or Hardware Token, depending on the token option which you have signed up for

  • Hardware token – Enter the OTP shown on the screen (if you chose this option, we would have mailed the hardware token to you).
  • SMS token – Enter the OTP shown on your mobile phone.

If you have any questions about your token or log in, call us at 1800 363 3333 (+ 65 6363 3333 if you’re calling from overseas).

You can also access via our mobile banking apps available for the iPhone, iPad or Android devices. Alternatively, you can also visit us at https://www.ocbc.com/login/ on your smartphone’s browser.

Access online / mobile banking on a public computer

We do not encourage the access of online banking using a public or shared PC as you’re more exposed to malicious programs or viruses.

Unable to see login screen or to login

Check that you have the recommended hardware and software requirements specified below:

  • Minimum resolution of 1024 x 768 pixels
  • Internet Explorer 8,9,10
  • Firefox 3.6 or above
  • Safari 5 or above
  • Google Chrome 12

If you are accessing online banking through a local area network, please check that it allows secured transactions through the Internet. 

You may also want to clear your cache and cookies through your browser. Please see below the steps for different browsers.

Internet Explorer

  1. Go to "Tools"
  2. Go to "Internet Options"
  3. At Temporary Internet Files, select "Delete Files" and Cookies for IE 6 and Above
  4. Check "Delete all offline content" and select "Ok"
  5. Select "Settings"
  6. Select "View Files"
  7. Select "Edit"
  8. Select "Select All"
  9. Select "File"
  10. Select "Delete"

Netscape

  1. Go to "Netscape" or "Edit"
  2. Go to "Preferences"
  3. Select "Advanced"
  4. Select "Cache"
  5. Select "Clear Memory Cache" and "Clear Disk Cache"
 

Safari

  1. Go to "Safari"
  2. Select "Empty cache"

If you are still unable to login and encounter error message, "The page or file cannot be found. The address of link may be invalid or outdated" to online banking, please call us at 1800 363 3333.

For BlackBerry devices, please check that you have set "Internet Browser" as the default browser on your BlackBerry device.

To configure:

  1. Go to "Menu” > “Options"
  2. Select "Advanced Options"
  3. Select "Browser"
  4. For "Default browser configuration", select "Internet Browser"

Forgot PIN

Go to our Online Banking page at https://www.ocbc.com/login

Select option Forgot your PIN? and follow the steps to reset your PIN. You will be asked to enter your ATM card PIN for activation purposes.

Alternatively visit any OCBC ATM to reset your PIN. At the ATM,

 

  1. Select ‘More Services’
  2. Select ‘More Services’ again
  3. Select ‘Internet/Mobile/Phone Banking’
  4. Select either ‘Internet Banking Application’ or ‘Internet Banking PIN replacement’
  5. Enter Internet Banking PIN
  6. Enter Internet Banking PIN again

Reset your PIN

Go to our Online Banking page at https://www.ocbc.com/login

Select option “Forgot your PIN?” and follow the steps to reset your PIN. You will be asked to enter your ATM card PIN for activation purposes.

Alternatively visit any OCBC ATM to reset your PIN. At the ATM,

  1. Select ‘More Services’
  2. Select ‘More Services’ again
  3. Select ‘Internet/Mobile/Phone Banking’
  4. Select either ‘Internet Banking Application’ or ‘Internet Banking PIN replacement’
  5. Enter Internet Banking PIN
  6. Enter Internet Banking PIN again

Change your PIN

  1. Login to Online Banking.
  2. Under “Customer service” menu, click “Manage online banking settings”
  3. Select “Change PIN”

Your PIN should be 6 digits only.

Safeguard PIN

(a) PINs should be 6 digits, you are advised not to repeat any digit more than once.

(b) PINs should not be based on user-id, personal telephone number, birthday or any other personal information.

(c) PINs muct be kept confidential and not be divulged to anyone.

(d) PINs must be memorised and not be recorded anywhere.

(e) PINs must be changed regularly.

(f) The same PIN should not be used for different websites, applications or services, particularly when they relate to different entities.

(g) Please do not select the browser option for storing or retaining user name and password.

(h) Please check the authenticity of the bank's website by comparing the URL and observing the bank's name in its digital certificate or by observing the indicators provided by an extended validation certificate.

(i) Please check that the bank's website address changes from http:// to https:// and a security icon that looks like a look or key appears when authentication and encryption is expected.

(j) Please do not allow anyone to keep, use or tamper with your 2FA security token.

(k) Please do not reveal the OTP (One Time Password) generated by the 2FA token to anyone.

(l) Please do not divulge the serial number of your 2FA token to anyone.

(m) Please check your bank account balance and transactions frequently and report any discrepancy.

Retrieve access code

Your access code is given to you when you sign up for online banking. It is needed, together with your PIN, to login. If you're not sure what your access code is, you contact us at 1800 363 3333 or (65) 6363 3333.

Change your access code

  1. Login to Online Banking.
  2. Under “Customer service” menu, locate “Manage online banking settings”
  3. Select “Change access code”
  4. Enter your new access code – which should have 6 to 14 letters and numbers – and then confirm

Cannot access ocbc.com/login on BlackBerry Internet Browser

Please check that you have enabled JavaScript on your BlackBerry Internet Browser.

To configure:
a) Go to “Menu” > “Internet Browser”
b) Click on “Menu” > “Options”
c) Select “Browser Configuration”
d) Check “Support JavaScript” and “Allow JavaScript popups”.

You are advised to clear your browser cache before entering URL ocbc.com/login. To clear cache, go to “Menu” > “Internet Browser” > “Options” > “Cache Operations” > clear “Content Cache & Cookie Cache”.

Check region format setting on iPad/iPhone

If you are using iPad or iPhone to login to Mobile Banking, please ensure 'Singapore' is the chosen region format for your device so that information displayed is aligned.

Refer to the steps below to check the region format on your device.


  • Go to "Settings"
  • Select "General"
  • Select "International"
  • For "Region Format, select "Singapore"

Additional security with 2FA

2-Factor Authentication (2FA) is a security measure that provides greater peace of mind when you bank online, you can choose to log in using SMS or Hardware token. More about 2FA

Reactivate 2FA

You will need to reactivate your token if you have exceeded  the maximum number of attempts to submit  a valid one-time password (OTP) for login to OCBC Internet or Mobile Banking

You can reactivate your token here

Alternatively, you may call us at 1800 363 3333 or (65) 6363 3333 if you are calling from overseas.

Lost 2FA hardware token

Call us at 1800 363 3333 or (65) 6363 3333 if you are calling from overseas.

Update mobile phone number for SMS OTP (one-time password)

You can do so at OCBC Online Banking.

 

  1. Login to OCBC Online Banking
  2. Select “Customer service"
  3. Select “Change personal details”
  4. Update your mobile number accordingly
  5. Check on the box "Please also use this for SMS OTP"

 

Recommended browsers

These are the recommended hardware and software requirements specified below:

 

  • Minimum resolution of 1024 x 768 pixels
  • Internet Explorer 8,9,10
  • Firefox 3.6 or above
  • Safari 5 or above
  • Google Chrome 12

 

Slow response

It may be due to your internet service provider, local area network or our system.
Check that you have the recommended hardware and software requirements specified below:

 

  • Minimum resolution of 1024 x 768 pixels
  • Internet Explorer 8,9,10
  • Firefox 3.6 or above
  • Safari 5 or above
  • Google Chrome 12

 

Blank screen or no response

Your browser may not be able to process JavaScript. To enable JavaScript: 

Internet Explorer

  1. On the menu, click “Tools” and select “Internet Options”.
  2. In the “Internet Options” window, select the “Security” tab.
  3. On the “Security” tab, click on “Custom level...”
  4. When the “Security Settings - Internet Zone” dialog window opens, look for the “Scripting” section.
  5. In the “Active Scripting” item, select “Enable”.
  6. When the “Warning!” window pops out asking “Are you sure you want to change the settings for this zone?” select “Yes”.
  7. In the “Internet Options” window, click on “OK”.
  8. Click “Refresh”.


Mozilla Firefox

  1. At the top of the Firefox window, click on the Firefox button (Tools menu in Windows XP) and then click “Options”.
  2. In the Options window, select the “Content” panel.
  3. Check that “Enable JavaScript” is checked
  4. Click “OK”.


Google Chrome

  1. On the Chrome menu click on the “Customise and Control Google Chrome” and select “Options”.
  2. In the “Google Chrome Options” tab, select the “Under the Bonnet” menu item.
  3. In the “Privacy” section, click “Content settings”.
  4. In the “Content settings” window, go to the “JavaScript” section and select “Allow all sites to run JavaScript (recommended)”.
  5. Close the “Google Chrome Options” tab.
  6. Click on the “Reload this page” button of the web browser to refresh the page.