General
General
Enhanced security measures
Providing you with a safe banking experience has always been our utmost priority.
Hence, we are bringing you these security measures for your greater peace of mind:
- Issuance of new token for enhanced online banking security
- SMS notification alerts to track your transactions
- Activation of new/replacement credit or debit card
- Deactivation of cash withdrawal from overseas ATMs
Visit www.ocbc.com/security for details.
Change personal details
Contact Centre
Supported Account Types:
- All Accounts
How fast:
- Changes will take effect in 2 working days.
- Dial 1800 363 3333 or (+65) 6363 3333 if overseas
- Select language
- Press *0 and select 6 for Banking
You’ll need your Phone Banking PIN. Don’t have one? Apply at any OCBC ATM (ATM Locator).
Online Banking
Supported Account Types:
- Savings, current, credit card, overdraft / personal line of credit, EasiCredit, CPF Investment, SRS.
Other Accounts:
- For any accounts which you can’t see in the overview page, just login and inform us through your Mailbox feature in Online Banking (It will take 7 working days to make changes this way).
How fast:
- Immediate except for CPF Investment and SRS (7 working days).
-
1. Login to Online Banking
2. Scroll to “Customer Service” and “Manage Accounts"
Don’t have Online Banking? Apply with your ATM Card Number and PIN.
Mail-in
Supported Account Types:
- All accounts.
How fast:
- Changes will take effect in 7 working days after we receive the form.
Download and complete the form
ATM
Supported Account Types:
- Savings, current, credit card and foreign currency call accounts.
How fast:
- With immediate effect.
At an OCBC ATM / ATM Plus:
- Select “Other Services”
- Select “Other Services”
- Select “Update Contact Particulars”
Please note that the update contact particulars service is only applicable to savings, current, credit card and foreign currency call accounts.
Change will take immediate effect.
Branches
Supported Account Types:
- All accounts.
How fast:
- 7 working days.
Bring a completed change form to any OCBC Branch along with your NRIC or Passport.
Changing of mailing address is immediate for current accounts, savings accounts and cards. All other products require 3 working days.
Retrieve access code
Your access code will be given to you when you sign up for Online Banking. It is needed, together with your PIN, to login. If you're not sure what your access code is, contact us at 1800 363 3333 or (65) 6363 3333.
Fees & Charges
Pricing for Personal Banking products
Download the full pricing guide for Personal Banking Products.
Pricing for Business Banking products
Download the full pricing guide for Business Banking Products.
Pricing for Premier Banking products
Download the full pricing guide for Premier Banking Products.
