Help And Support

ATMs - ATM Card Cancellation

Frequently asked questions
  • Can I keep my old ATM card to access my account?

    As part of our security measures, you will not be able to use your old ATM card to access your account after 30 days from the date of this letter. If you wish to receive a replacement ATM card, please complete the enclosed form and mail it back to us. Alternatively, you can also visit any of our branches.

  • How can I get a replacement ATM card if I am overseas?

    You may request for a replacement ATM card either by:

    • Calling us at +65 6363 3333 or
    • Logging in to your OCBC Online Banking and inform us by email

    Please call or email us within 14 working days from the date of this letter. Upon receiving your request, a replacement ATM card will be mailed to your overseas address registered with us.

  • What are the branch opening hours?

    Branch opening hours

    Mondays to Fridays: 9:00am to 4:30pm

    Saturdays: 9:00am to 11:30am

    Sundays & Public Holidays: Closed


    Sunday banking branch opening hours

    Mondays to Sundays: 11:00am to 7:00pm

    Public Holidays: Closed

    To locate the nearest branch based on your location, click here

  • I replaced my old ATM card before receiving this letter. Will my new ATM card be cancelled?

    If you recently received a new ATM card that comes with a chip, it will not be cancelled.

  • Will I still be able to use my old ATM card before it is cancelled?

    You will still be able to use your old ATM card before it is cancelled 30 days from receiving the letter notification.