Credit Cards

Credit Cards

Credit Card Fees & Charges

View here.

Check card balance and available credit

Internet Banking

 

  1. Upon logging into OCBC Online Banking, click “Your Accounts”
  2. From the drop-down, click “Overview”
  3. Scroll down to view “What you owe (Liabilities)”; Credit Cards.
  4. Look for “Amount Due” for the specific card type

 

Mobile Banking

 

  1. Upon logging into OCBC Mobile Banking, select “Liabilities”
  2. From the drop-down, select your specific Credit Card
  3. In the “Account Details” tab to view your Credit Card balances.

 

Phone Banking

 

  1. Dial 1800 363 3333 or (65) 363 3333 (if overseas)
  2. Select Language Preference
  3. Press *3 and enter your phone banking access code and PIN followed by #
  4. Select 1 for Balance and transaction
  5. Select 1 for Balance
  6. Select 1 for Credit Card

Note: Your credit card balance does not include any payment or transaction made today

 

Update your mailing address

1. Insert your ATM card

2. Select "Other Services" after entering your PIN

3. Select "Other Services"

4. Select "Update Contact Particulars"

Please note that this service is only applicable to savings, current, credit card and foreign currency call accounts.

Changes will take immediate effect.

Check and redeem OCBC$

Online Banking

 

  1. Login to online banking.
  2. Under "Rewards", select "Rewards".
  3. Click "Redeem your rewards" and a new browser will open automatically.
  4. Select card type and click "next".
  5. Select the rewards category you are interested in.
  6. Select the Account / Card No. to redeem from. Your OCBC$ Rewards voucher will be sent to the corresponding mailing address of the selected account. To redeem an OCBC$ Reward that requires OCBC$ and cash, please select a credit card account as the cash component will be debited from your credit card account.
  7. Select your desired OCBC$ Reward and click "add to cart".
  8. Select the OCBC Card number you wish to use to make your redemption.
  9. Select the quantity of the reward.
  10. Select "Check Out" to confirm redemption or click ‘Continue Shopping’ to continue redeeming more OCBC$ Rewards.
  11. To redeem an OCBC$ Reward that requires OCBC$ and cash, please select a credit card account as the cash component will be debited from your credit card account.
  12. An OCBC$ Rewards voucher will be sent to you within 7 working days.

 


Mobile Banking

 


  1. Download the OCBC Mobile Banking app or visit ocbc.com/login on your smartphone’s browser.
  2. Select “Get Deals & Rewards”, followed by “Redeem Rewards".
  3. Select the reward you wish to redeem.
  4. Login with your Online Banking access or your credit card details to redeem the reward.
  5. Click on “Submit” to confirm your redemption.
  6. An OCBC$ Rewards Voucher will be sent to you within 7 working days.

 


Phone Banking

 


  1. Call 1800 363 3333 or (65) 6363 3333 when overseas.
  2. Press 1 for English, 2 for Mandarin
  3. Press *3 and enter your phone banking access code and PIN followed by #
  4. Press 3 for Rewards, temp limit increase or PIN change
  5. Press 1 for Rewards Redemption.
  6. Enter your 16-digit Credit Card Number follow by #.
  7. Press 1 to confirm.
  8. Enter the 6-digit product code.
  9. Enter quantity of the reward.
  10. Press 1 to confirm
  11. An OCBC$ Rewards Voucher will be sent to you within 7 working days

Note: This service is applicable to principle card only.

 

View credit card transactions

View them on online banking.


  1. Upon logging in to online banking, click “Your Accounts”.
  2. From the drop-down menu, click “Overview”.
  3. Scroll down to view “What you owe (Liabilities)”; Credit Cards
  4. Click on the specific card type.
  5. After clicking on the specific card type, select "Details / Transactions" from the popout tooltip.

Lost / stolen card

Please call 1800 363 3333 (24 hours) for assistance to block your card.

Retrieve past statements

  1. Upon logging in to online banking, click “Your Accounts”.
  2. From the drop-down, click “Overview”.
  3. Scroll down to view “What you owe (Liabilities)”; Credit Cards.
  4. Click on the specific card type.
  5. From the drop-down menu, click “eStatements”.

Revert to paper statements

Yes. You can give us your instructions to revert to paper statements. 

Revert via online banking:

1. Upon logging in to online banking, click "Your Accounts"

2. From the drop-down menu, click "Overview"

3. Scroll down to view "What you owe (Liabilities)", Credit Cards

4. Click on the specific card type

5. From the drop-down menu, click "eStatements"

6. Click "Manage eStatement" on the left

7. Uncheck the respective credit card account to opt out of eStatements

Overseas ATM Cash Withdrawal

Need to withdraw money overseas? Please ensure that the overseas ATM cash withdrawal feature on your OCBC ATM, credit or debit card (linked to your savings or current account) is activated.
You may do so via any of the following methods:

 

Using your ATM/debit/credit card overseas

Please refer to the usage guide to find out which card function(s) to activate, in order to enable cash withdrawal or point of sale purchases for your ATM/debit/credit card.
Overseas Usage Guide

Submit required documents for credit card application

Upload document for Card Applications

Dispute on card transactions

Steps to raise a dispute as follow:

  1. To raise a dispute on your credit or debit card transactions, print and complete the Dispute Declaration Form

  2. Attach relevant supporting documents (if applicable)
  3. Fax, email or mail the completed Dispute Declaration Form to the Bank