Please call 1800 363 3333 (or +65 6363 3333 if you are overseas). Your card may be damaged or you could have exceeded the number of tries for the correct PIN.

Please call 1800 363 3333 (or +65 6363 3333 if you are overseas) to make a report.

The limit for local and overseas cash withdrawal, top-up of CEPAS/telco prepaid cards and NETS purchases is S$1,000, S$3,000, or S$5,000 per day depending on the daily limit you have signed up for.

You may request to change the daily withdrawal limit via the following methods:

• Visit any of our OCBC branches; or
• Download the ATM services form

The limit for transfer of funds to other OCBC bank accounts and Pay Any Card transactions is defaulted to S$5,000 per day, with a maximum monthly limit at S$25,000.

At an enhanced OCBC ATM (only available at selected OCBC branches):

1. Insert your OCBC ATM card
2. Select “Other Services” after entering your PIN
3. Select “Other Services”
4. Select “Update Contact Particulars”

Please note that the update contact particulars service is only applicable to savings, current, credit card and foreign currency call accounts.

Changes will take immediate effect.

For other accounts, you may change your personal details by calling the Contact Centre, at a branch, mailing in the form or via online banking.

• Deposit up to 100 notes in denominations of S$10, S$50 and S$100.
• A maximum of 5 deposits to the same account can be made within the same day.
• For deposits performed after 9.30pm, it will be reflected in your statement/passbook as a transaction on the following business day, but your funds are available for use immediately.

Please call 1800 363 3333 for assistance.

Please call 1800 363 3333 for assistance.

Do's & Don't's on ATM Card PIN Managment

• Do not choose a PIN that others can easily guess (e.g. birth date or telephone number).
• Do not use sequential numbers (e.g. 1,2,3,4,5,6..)
• Do memorise your PIN and do not write it down.
• Do not share your PIN with another person because it is the same as giving that individual authority to use your name in a transaction.
• Do not reveal your PIN to anyone. It should not be disclosed even if requested by an authorised OCBC Bank officer.
• Do change your PIN frequently. 

Security Tips When Performing Your ATM / ATM Plus / ADM Transaction

• Before you approach the ATM / ATM Plus / ADM, look around and check out the area. If anything seems suspicious, go to a different ATM / ATM Plus / ADM or use it at another time.
• Block the pin pad when you are entering your private PIN.
• When you have completed your transaction, put away your card, receipt and cash immediately. Look around again to check for anyone who looks suspicious.
• If you have concerns about the security of an ATM / ATM Plus / ADM location, please contact us at 1800 363 3333 or email us at contactus@ocbc.com.

• OCBC Malaysia ATMs in Malaysia: S$2
• OCBC NISP ATMs in Indonesia: S$2
• MEPS participating banks' ATMs* in Malaysia: S$5
• Other ATMs in China and other countries with Visa/PLUS service:

1. Nominal service charge of 3% is levied on the S$ equivalent of the amount withdrawn (min S$5 and max S$20 per transaction)
2. Administrative fee of 1.8% of the foreign currency transaction^
3. Additional service fee, which may vary from bank to bank, may be imposed by the ATM bank

*Participating banks include Maybank, Public Bank, CIMB Bank, Hong Leong Bank, Bank Rakyat, Affin Bank and RHB Bank.

^Foreign currency transactions are converted to local currency based on the rate determined by the respective card associations. Costs incurred by the Bank due to this currency conversion, together with the administrative fee  will be debited to your card account as part of the foreign currency transaction

From 11 May 2012, we will be deactivating the overseas ATM cash withdrawal feature on your OCBC cards. You will no longer be able to withdraw cash from overseas ATMs using your OCBC ATM, credit or debit card that is linked to your savings or current account.

However, if you wish to retain this feature or are planning a trip abroad, you may request to have your card(s) reactivated for your convenience via the following methods:

• OCBC Online Banking at www.ocbc.com/login;
• Call 1800 363 3333 if you have an OCBC Phone Banking PIN (Don't have one? Apply at any OCBC ATM now.);
• Visit any of our OCBC branches; or
• Download the respective form:
  ATM Card activation form 
  Credit Card activation form 
  Debit Card activation form