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Mobile Phone Token Questions:
 
Q1. How does the Mobile Phone Token work?
Q2. Is my mobile phone compatible with the Mobile Phone Token?
Q3. Will I incur any mobile phone charges whenever I use the Mobile Phone Token?
Q4. I have bought a new mobile phone. Do I need to download and activate my Mobile Phone Token again if I replace my mobile phone?
Q5. I am currently a Mobile Phone Token user and have accidentally deleted the token / re-formatted my mobile phone memory. How do I re-install a new Mobile Phone Token onto my current phone?
   
 


Q1. How does the Mobile Phone Token work?
A1. OCBC Internet and Mobile Banking users who select Mobile Phone Token will be asked to do a one-time download and activation of a Mobile Banking application onto their mobile phones. Thereafter, they can use the mobile phone to obtain an OTP when prompted by the system.

One Time Activation Process of Mobile Phone Token:
View illustrated step-by-step guide here.
  • The user will need to log on to http://mobile.ocbc.com via his mobile phone, select "Login Setup" on the Home page, then click on "Download Application" to download the Mobile Banking application.
  • The installation process will start automatically once the Mobile Banking application has been successfully downloaded.
  • After the installation is complete, the user will have to open the Mobile Banking application, select "Activate Mobile Phone Token", and follow the on-screen instructions from there.
Note 1: This is the only time you need to have GPRS connectivity with your mobile service provider - to enable you to download and activate the token. Once the token is activated into your phone, you can make use it to generate your OTP locally, without needing any network coverage at all.

Note 2: Please ensure that your mobile phone model is supported. Most GPRS (2.5/3G) enabled phones in the market are compatible. Please click here for a list of currently supported mobile phone models.

Login to Internet Banking by Mobile Phone Token users:
View illustrated step-by-step guide here
  • The user enters his usual Internet Banking Access Code and PIN
  • The user will then be provided with a "Challenge" code from the computer login screen.
  • Next, the user will run the Mobile Banking application from his mobile phone, and select "One-Time Password (OTP)". From there, he will enter the "Challenge" code into his mobile phone to generate the corresponding OTP.
  • The user then enters the OTP from his Mobile Phone Token, into the computer login screen to complete the 2FA login process.
Login to Mobile Banking by Mobile Phone Token users:
  • The user will run his Mobile Banking application from his mobile phone, and select "Login to Mobile Banking".
  • Next, the user will enter his Internet Banking Access Code and PIN.
  • The "Challenge" code and its corresponding OTP will be auto-generated by the application. All the user needs to do is to click on "Login" to complete the Mobile Banking login process.
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Q2. Is my mobile phone compatible with the Mobile Phone Token?
  Most GPRS (2.5/3G) enabled phones in the market are compatible. Please click here for a list of currently supported mobile phone models.
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Q3. Will I incur any mobile phone charges whenever I use the Mobile Phone Token?
  No. As the Mobile Phone Token is a standalone software application that works locally on your mobile phone without the need for any mobile phone signal / connection, you will not incur any costs to generate your OTPs.

You will only be charged once by your mobile network provider standard GPRS data transfer rates when you download and activate the Mobile Banking application onto your mobile phone.
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Q4. I have bought a new mobile phone. Do I need to download and activate my Mobile Phone Token again if I replace my mobile phone?
 

Activation of new Mobile Phone Token has been discontinued w.e.f. 15 October 2011. If you have changed your mobile phone, please change your token type to either Hardware or SMS Token at any OCBC ATMs.
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Q5. I am currently a Mobile Phone Token user and have accidentally deleted the token / re-formatted my mobile phone memory. How do I re-install a new Mobile Phone Token onto my current phone?
 

Activation of new Mobile Phone Token has been discontinued w.e.f. 15 October 2011. If you have deleted the mobile banking application, please change your token type to either Hardware or SMS Token at any OCBC ATM.
   
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