OCBC uses routers, firewalls, intrusion detection systems and secure operating system including Secure Socket Layer (SSL) communication protocol to safeguard your interest. Digital certificate technology is used to ensure transaction privacy, message integrity and server-side authentication. This also serves as an assurance that the website runs legitimately under the care of OCBC Bank.

All connections must pass through at least one router and one firewall to gain access to the server. The firewall checks for the appropriate source address and restricts unauthorised access to the appropriate server.

Additional technical security features include VeriSign digital certificates, 128-bit encryption, one-way hashing of all user passwords and automatic logout after 10 minutes.

Velocity@ocbc is also equipped with two-factor authentication (2FA), an enhanced process to secure your access and use of Velocity@ocbc.

OCBC Business Internet Banking is regularly reviewed and audited by external and internal auditors to ensure that your interest is safeguarded.

Two-factor authentication is a security process in which the user provides two means of identification.

One is something memorised i.e. user name, password and organisation ID, while the other is typically a physical token which generates a security code.

Used in combination, these two factors will provide greater peace of mind in performing banking transactions over the internet.

To check if the page you are accessing is encrypted:

a) At the bottom right of the login page, double-click the lock icon.

b) A window will open, presenting the certificate information

c) Ensure that the following appears on the certificate:

• Issued to: internet.ocbc.com
• Issued by: VeriSign
• Validity date

d) If the page is not encrypted, you will get an error message:

“This type of document does not have a security certificate”

To check if your internet browser settings are correct:

a) On the browser menu bar, go to “Tools”

b) Select “Internet Options”

c) Select “Advanced” and scroll down to “Security”

d) Check the options “Use SSL 2.0” and “Use SSL 3.0”

e) Click “OK”

Click here to see how.